How our pricing works
One fixed service fee covers travel in our normal service area, diagnosis and all labour for the same repair. You only pay extra for approved parts. Choose the attendance speed that suits you - Standard, Priority or Urgent.
Standard, Priority & Urgent
All timing starts from confirmed booking and is subject to postcode, engineer capacity and availability. It's a target for attendance, not for the repair being finished.
What Your Service Fee Covers
Travel within our normal Colchester and North Essex service area.
A full assessment of the fault by Paul or Richard.
All labour for the same diagnosed repair, however long it takes.
If a part needs to be ordered, the return visit to fit it is included - not charged again.
6-Month Repair Guarantee
Every completed repair carries a 6-month guarantee covering the fitted parts we supply and our labour, for the same repaired fault. It doesn't cover unrelated faults, misuse, external supply or installation problems, customer-supplied parts, or third-party interference, and it doesn't affect your statutory rights. Full details are in our terms.
Repair Cost FAQs
What does the service fee actually cover?
One fixed service fee covers travel within our normal service area, diagnosis, and all labour for the same repair - including a return visit to fit approved parts if a part needs to be ordered. You only pay extra for the approved parts themselves.
How much is the service fee, and how quickly will you attend?
Standard is £79 with a target attendance within 3 working days. Priority is £99 with a target attendance within 2 working days. Urgent is £119 with a target attendance by the next working day. All timings start from confirmed booking and are subject to postcode, engineer capacity and availability.
What happens if no repair goes ahead?
If, after we've attended and diagnosed the fault, no repair goes ahead - for example you decide not to proceed, the repair isn't economical, a required part is obsolete or unavailable, or another legitimate reason - the full service fee is replaced by a reduced diagnostic fee instead: £40 for Standard, £50 for Priority, £60 for Urgent.
Is the total repair cost fixed?
The service fee itself is fixed, but the total cost of your repair also depends on the parts required, which vary by appliance and fault. We always quote parts separately and get your approval before ordering - nothing is fitted without you agreeing the cost first.
Is VAT added to the price?
No. Appliance Repairman Ltd is not VAT registered, so no VAT is added to any price on this site.
Does the attendance target mean the repair will be finished by then?
No - the attendance target is when we aim to arrive, not when the repair will be completed. Most repairs are finished on the first visit, but if a part needs to be ordered, a return visit may be required to fit it.
Is same-day attendance available?
Same-day attendance may occasionally be possible depending on the fault and our schedule, but it isn't a guaranteed or standard service. If you need a faster target, choose the tier - Standard, Priority or Urgent - that matches the attendance target you need.
Is there a guarantee on the repair?
Yes. Every completed repair carries a 6-month guarantee covering the fitted parts we supply and our labour, for the same repaired fault. It doesn't cover unrelated faults, misuse, external supply or installation problems, customer-supplied parts, or third-party interference, and it doesn't affect your statutory rights.
Tell us the fault - we'll take it from there.
Choose Standard, Priority or Urgent when you book, and we'll confirm your appointment.
Mon–Sat 8am–6pm · 4.9 stars from 181 reviews · Full terms
What 181 Colchester Customers Say
"Oven heating element went. Richard came out and fixed it very quickly. Good friendly professional service — exactly what you want."
— Chris Morgans, Colchester"Paul arrived on time and repaired my cooker in no time at all. Nice man, polite, friendly and efficient. Would absolutely use again."
— Rachael Chappell, Wivenhoe"Paul repaired my washing machine. Friendly, polite and knowledgeable — identified and fixed the problem at a very reasonable price."
— Alison Youngs, Stanway"Excellent call-out time, fixed the washing machine in no time. The price was very reasonable indeed. Highly recommended."
— Paul Openshaw, Lexden"Fast, reliable and went above and beyond! Very pleased with the work done. Will definitely be using their services again."
— Ricardo Martinez, Highwoods"Fast, efficient, friendly service and very reasonably priced. Would highly recommend to anyone in the Colchester area."
— Cliff Sargeant, West Bergholt