Appliance IQ
Complaints
We take all feedback seriously. If you are not satisfied with our service, please contact us directly — we will respond fairly and promptly.
If you are unhappy with any aspect of our service, please contact us in the first instance:
- By phone: 01206 43 43 43
- By email: repairs@applianceiq.co.uk
- In writing: 18 St Andrews Ave, Colchester, CO4 3AP
Please include your name, address, the date of service, the appliance repaired and a description of your concern. We aim to acknowledge complaints within 2 business days and resolve them within 14 days.
If we are unable to resolve your complaint to your satisfaction, you may escalate to Trading Standards via the Citizens Advice consumer helpline.